Improve Your Business’s Online Customer Service with Full Scale Marketing’s Rapid Response Time
- September 7, 2018
- Posted by: Chase Gregory
- Categories: Marketing, Small Business, Social Media
In today’s digital age, customer service has taken on a new dimension. Social media platforms and online review sites have become the go-to places for customers to express their opinions, both positive and negative, about a business. As a result, it has become increasingly important for companies to respond to their customers’ queries and concerns promptly and efficiently. In fact, we have found that over 90% of our clients have a Facebook message response time of under 1 hour.
At Full Scale Marketing, we understand the importance of maintaining an excellent online reputation. That’s why we go above and beyond to respond to every single piece of communication your customers and future customers send your businesses online. We understand that a fast response time can be the difference between gaining or losing a customer, which is why we ensure that our client’s Google Reviews are responded to within 24 hours.
We believe that every interaction with a customer is an opportunity to showcase your company’s values and dedication to customer satisfaction. That’s why we facilitate online leads right to the person who can close the sale or respond diplomatically for the client regarding general questions.
If your company is struggling to keep up with online customer queries and needs a faster response time to customers requesting information, pricing, or any other concern, we can help. Don’t let your business fall behind in the digital age; let Full Scale Marketing help you stay ahead of the competition.